Frequently asked questions
How does Volopay's pricing work?
Our plans start from 5 SGD per user, check our pricing page for detailed pricing information.
How does Volopay make money?
Every time you spend money on your Volopay card, the merchant pays a fee called interchange that is split between Visa/Mastercard (Volopay's card network) and the merchant's underlying bank. We get a share of that.
We need to change the number of people in our team. How will that work?
The admin can invite new members through his/her Volopay account. The new members need to accept the invite and complete the further process. Thereafter, new users need to complete their KYC and submit some documents for verification. To remove a member, the admin can simply block all the cards associated with that member.
How secure is Volopay?
VAPT(Vulnerability Assessment and Penetration Testing) on our Network and Applications every 2 months. Also, we do not store any of your card details or any sensitive data, and our partners are all fully PCI DSS compliant.
Are there any additional fees?
Absolutely none. We do not charge any additional fees or some hidden charges. But, there will be some charges for ATM withdrawals in foreign countries, charged by the banks and payment networks. Also, there will be fees charged for FX transactions, but it will still be lesser than bank charges by 2-4%.
What is a Volopay virtual card?
Virtual card are unique cards that provide extra security and control over the online transactions. Users can create and dedicate unique card for each online vendor, providing flexibility to manage them aptly and also isolating your main account from any fraudulent activity associated with a particular vendor.
Is this a credit card?
To start with, the cards work like a debit card. You will load money into Volopay, allocate it to your employee cards and then spend off it. But, once we have enough spending data over a period of 3-6 months, we will issue you a line of credit* based on your spending. It is important for us to know that you are using our cards exclusively and your spending pattern before deciding on a threshold for you.

*spending threshold
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Consumer advisory –In Australia, our products and services are provided by Airwallex Pty Ltd ABN 37 609 653 312 who holds AFSL 487221. Any information provided on this website is for general information purposes only and does not take into account your objectives, financial situation or needs. You should consider the appropriateness of the information in light of your own objectives, financial situation or needs. Please read and consider the Product Disclosure Statement.
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